Frequently Asked Questions continued
Q: What is the quality of your operators?
A: Professional Answering Service, Inc. is proud of the fact that our staff is
a group of individuals with a good work ethic, and strive to provide the very
best service. Our commitment is to provide friendly, courteous, efficient
service. The staff at Professional Answering Service, Inc. has over 200
years of combined service in the answering service industry.
Q: Is there a contract involved?
A: There are no written contracts required to begin service. If Professional
Answering Service, Inc. determines that a written agreement would be best
for service to begin, a contract will be issued.
Q: How soon can I get started?
A: Usually service can start within 24 hours after account information has
been entered and payment has been received. On more complex accounts,
start up time will be discussed and covered on an individual basis.
Q: Will my callers be put on hold?
A: Unfortunately, hold time is unavoidable in the answering service
business. Professional Answering Service, Inc. has 38 years of call history
and staffing is based on that system. At times, it may be necessary to ask a
caller to wait.
Q: How do I receive my calls from the answering service?
A: Based on the customer’s instructions, messages can be delivered several
ways. Messages can be delivered by the operator live to the customer,
automated delivery by way of fax or e-mail, and voice mail delivery.
